Once you have closed a shift, all transactions made during the closed period are locked in the system and no changes can be made in them. However, you can delete the closing by following the steps below:
The Records grid will show all the information about shift management. The status of all closed shifts will appear as Closed. And the status of the current active shift will appear as Open.
You can search shift closings within a certain time period by clicking the Search button and entering date range in From and To fields. All closings within the selected date range will be listed in the grid.
Select the Open shift and click the Load button to load it.
The record will load on the Shift Management screen and the Delete button will then become active.
Hit the Delete button.
Once the Open shift is deleted, the last closed shift will become Open.
You can select it from the grid on the Records tab and delete it.
Deleting Closing of Selected Registers
Chain store users can filter register closing records on Stores and Registers.
From Store drop-down menu, select the store whose register closing needs to be deleted.
If multiple registers are attached to the selected store, from the Register drop-down menu, select the register whose closings you want to delete.
All closings of the selected store and selected register will be listed in the grid.
Now click the Load button and follow the steps explained above to delete the record.