92 42 111 290 290 contact@lumensoft.biz

Handling Order Returns in Restaurant

How to Manage Cancelled or Returned Items in Nimbus Restaurant

Sometimes, the customer may ask you to change the order by canceling certain items. The order  may have to be changed when:

The order is sent to the kitchen

The provisional bill has been made.

First Scenario: Returning Items After the Kitchen Receipt

If a customer decides to cancel certain items from the order that has been sent to the kitchen, carry out the steps below to manage the return:

Select the table (it will be red) whose order you need to change.

The table’s order will load on the screen

Click the Return button

Handling order returns in Nimbus Restaurant

Select the product you need to cancel

It will load on the billing screen with a minus sign

returned items load with a minus sign

Now click the Kitchen Receipt button. This will send a message to the kitchen about the canceled item.

Kitchen receipt with the returned item

Both Provisional and Final bills will show the canceled item.

Restaurant provisional bill

restaurant final bill with returned items

Second Scenario: Canceling Items After the Provisional Bill

Sometimes, the order items are canceled after the provisional bill. If while checking the provisional bill, the customer finds certain extra items or finds items in the bill that have been canceled, s/he can ask you to correct the bill.

If a customer decides to cancel certain items from the order after checking the provisional bill, carry out the steps below to manage the return:

Select the table whose bill needs to be changed (the table will be orange)

Click the Return button.

Add the items you want to return

The items will  load on the billing side with a minus sign

Click the Provisional Bill button again.

Both Provisional and Final bills will show the returned items.

in Dine-In Tags: Nimbus restaurant module