How to Manage Cancelled or Returned Items in Nimbus Restaurant
Sometimes, the customer may ask you to change the order by canceling certain items. The order may have to be changed when:
The order is sent to the kitchen
The provisional bill has been made.
First Scenario: Returning Items After the Kitchen Receipt
If a customer decides to cancel certain items from the order that has been sent to the kitchen, carry out the steps below to manage the return:
Select the table (it will be red) whose order you need to change.
The table’s order will load on the screen
Click the Return button
Select the product you need to cancel
It will load on the billing screen with a minus sign
Now click the Kitchen Receipt button. This will send a message to the kitchen about the canceled item.
Both Provisional and Final bills will show the canceled item.
Second Scenario: Canceling Items After the Provisional Bill
Sometimes, the order items are canceled after the provisional bill. If while checking the provisional bill, the customer finds certain extra items or finds items in the bill that have been canceled, s/he can ask you to correct the bill.
If a customer decides to cancel certain items from the order after checking the provisional bill, carry out the steps below to manage the return:
Select the table whose bill needs to be changed (the table will be orange)
Click the Return button.
Add the items you want to return
The items will load on the billing side with a minus sign
Click the Provisional Bill button again.
Both Provisional and Final bills will show the returned items.